Here are some tips to improve your telehealth connection:

1. Reboot your internet router.

2. Find a location close to your wireless router, or use a wired ethernet connection. Do not use public wifi.

3. Restart your computer.

4. If you are on a laptop, plug it in. If you are on a mobile device, make sure it is fully charged.

5. Close all other programs. Completely exit all unnecessary programs running in the background. On Windows, close all unnecessary apps running in the System Tray. On Mac, remove all unnecessary apps from the Dock.

6. Close all other internet browser tabs.

7. Turn off other computers and devices in your home that share the same wifi connection. Ask other computer users in the home to perform less bandwidth-intensive activities during the call.

8. Run a Google Speed Test to test the general speed of your computer’s internet connection. Run a Telehealth Connection Test to see if your computer’s internet connection is fast enough to support telehealth. If your computer’s internet connection is deemed to be slow, then try to use another computer, a phone, or a mobile device. You might also consider speaking to your Internet Service Provider about upgrading the speed of your internet connection.

 

For other general troubleshooting, please consult the following guide: